Shipping policy

Shipping Policy

At PAWIY, we work to get your order to you as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days before shipment. Processing times may be slightly longer during holidays, high-volume periods, or unexpected supplier delays.

Estimated Delivery

Our estimated delivery time is approximately 8–15 business days.

Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

PAWIY currently offers free standard shipping on all orders. Any optional expedited shipping costs will be clearly displayed at checkout before payment.

Tracking Your Order

Once your order has been shipped and tracking information becomes available, you will receive a confirmation email containing your tracking details.

Please allow some time for the carrier’s tracking system to update after your order has been dispatched.

Multiple Items

If your order contains multiple products, they may occasionally be shipped separately and arrive at different times. You will not be charged additional shipping fees because of split shipments.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. Once an order has already been processed or shipped, we may not be able to change the delivery address.

Delayed or Missing Orders

Occasional carrier delays can happen. If your order has not arrived within a reasonable period after the estimated delivery window, please contact us and we will help investigate the shipment.

Questions About Your Order

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page.