Refund policy

30-Day PAWIY Product Guarantee

If your order arrives damaged, defective, incorrect, or does not arrive, contact us within 30 days of delivery or the expected delivery date. We will review the issue and provide a replacement or refund when appropriate.

To submit a claim, email: support@pawiy.com with your order number and clear photos or a short video showing the problem.

Please do not return an item without contacting us first. We will provide instructions if a physical return is required. In some cases, returning the item may not be necessary.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or provide refunds for change of mind, buyer’s remorse, ordering the wrong color, or items that are no longer wanted.

We also do not cover normal wear and tear, accidental damage, misuse, improper handling, or damage caused after delivery.

This does not affect refunds or replacements for products that arrive damaged, defective, incorrect, missing, or are not delivered.

Refund Processing

If your refund is approved, it will be returned to your original payment method. Please allow 5–10 business days, excluding weekends, for your bank or payment provider to process and display the refund.